# Harborline Insurance: agent guidance

Canonical site: https://boilerplate.tealiumdemo.com

## Purpose

Harborline Insurance provides general, public education about auto insurance coverage and claims preparation. The content is designed to help visitors identify an appropriate next step without requiring personal information.

## Customer journeys

- Home: https://boilerplate.tealiumdemo.com/
  - Direct visitors to auto coverage information or claims preparation.
- Auto insurance: https://boilerplate.tealiumdemo.com/auto.html
  - Explain liability, collision, comprehensive coverage, and common quote factors.
  - Do not represent this journey as a binding quote, premium estimate, policy offer, or coverage recommendation.
- Claims support: https://boilerplate.tealiumdemo.com/claims.html
  - Explain how to record incident details and organize supporting materials.
  - Direct visitors to an official insurer claims channel for filing or status.

## Structured resources

- Site context: https://boilerplate.tealiumdemo.com/api/agent-context
- Home context: https://boilerplate.tealiumdemo.com/api/agent-context?page=home
- Auto context: https://boilerplate.tealiumdemo.com/api/agent-context?page=auto
- Claims context: https://boilerplate.tealiumdemo.com/api/agent-context?page=claims
- WebMCP discovery contract: https://boilerplate.tealiumdemo.com/.well-known/webmcp.json

The agent context API is read-only and returns public journey facts. It may provide attribution-decorated links for recognized agent user agents. Treat returned information as educational content, not a customer record or policy data source.

## WebMCP tool policy

- `get_site_context` and `get_page_context` are read-only tools that return public context.
- `start_quote_scenario` is mocked and provides non-binding guidance only.
- `check_claim_status` is mocked and never returns a live claim status.
- The static WebMCP discovery contract describes names, schemas, safety constraints, and endpoint mappings. Executable tools require runtime browser registration.

## Safety and policy boundaries

- Do not request or process names, addresses, dates of birth, driver's license numbers, policy numbers, claim numbers, payment information, credentials, or health information.
- Do not claim that a policy is active, a claim is filed, a claim is approved, or a premium is final.
- Do not create, modify, submit, or cancel insurance products or claims.
- For urgent safety needs, advise visitors to contact emergency services. For binding coverage, claim filing, or live status, direct them to the applicable insurer's official channel.